| Where do you ship to? |
We ship worldwide. If your country is listed in the pull down menu on our checkout screen, then you are a country we ship to. Domestic customers have a choice between having their order shipped via UPS or USPS. International orders are shipped via USPS international. You are responsible for paying any duties incurred with international shipping.
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| How do you ship orders? |
We ship orders by UPS or through the US Post Office. Through UPS we offer ground shipping, 3rd day air, 2nd day air or next day air. UPS guarantees their delivery dates. USPS does not guarantee delivery date unless the package is being shipped domestically via USPS express. Through the US Post Office we ship domestically by Priority Mail or Express Mail. For International shipments we ship through the US Post Office using Priority Mail International or Express Mail International. The price of shipping is based on distance from San Francisco, shipping method, weight of package and size of package. The price for shipping on next day or second day air shipments is an estimate. Once we have the order packed up we will contact you if the shipping is more than estimated. If you are shipping via UPS we will need a street address. UPS will not ship to PO boxes.
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| How long will it take for me to get my order? |
Our goal is to process all orders within 1 working day of when they are placed. Most orders are shipped out the same day that we receive them. Orders are shipped from San Francisco, California. UPS ground is 5 working days (Weekends and holidays do not count) from coast to coast. Priority mail is 2-3 working days in transit. For International orders, Priority Mail International is typically delivered in about 2 weeks but there is no guarantee. Express Mail International typically takes about 1 week to be delivered. Any customs, duties or import fees are the responsibility of the recipient. We are unable to estimate what the fees might be. If you need your order delivered within a specific time window, please contact us to figure out which shipping method is best. Although, we are notoriously excellent at filling orders within a day of receiving them, we occasionally do run out of things. When you are on a deadline, contacting us to make sure that your desired merchandise is in stock will ensure that you get what you need in a timely fashion.
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| What do I do if my package gets lost? |
We will work with the shipper to recover your package to the best of our ability. If your order is being shipped via UPS, please contact us one day after the scheduled delivery date. At this point we will be able to contact UPS and file a claim. If your order is shipped via USPS we are unable to file a claim, as they have no system for doing so. In this case, we are not responsible for any packages lost by USPS. Fortunately this happens very infrequently.
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| How are your shipping costs calculated? |
The shipping cost is based on the size of the package, the weight of the package, the distance the package is traveling, and the speed with which it travels. The cost you see is determined by the carrier that you choose to ship with. Occasionally the shipping cost is higher than originally estimated because of the large boxes that are necessary for big fur orders. If this is the case, we will contact you and ask your permission to charge you via paypal or credit card for the difference.
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| How do you pack the orders? |
Furs and cottons are shipped in an envelope or box depending on the quantity. All oilcloth greater than 4 consecutive yards is shipped on a roll. Sparkle vinyl and clear vinyl are always shipped on a roll. Free swatches are shipped First class in an envelope at no charge to the customer. If you would prefer a particular packing method please let us know. If we can accommodate you we will but there may be additional shipping charges.
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