Terms & Conditions

PRIVACY

Please review our Privacy Notice which also governs your visit to mendels.com.  It will tell you what we do with the limited information we collect. 

COMMUNICATION FROM MENDELS

When you visit mendels.com or send e-mails, you are communicating with us electronically. In order to place an order through our website, you must provide a valid email address and you agree that we may contact you by email.  Orders placed using inactive email addresses will be cancelled.

PRODUCT DESCRIPTIONS

Mendels.com attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered is not as described, your  remedy is to return it in unused condition.

Shipping Costs

Shipping costs will be charged at the time of the transaction. If we miscalculate the postage we will reimburse you.  Email us at sales@mendels.com to work out the refund.  Any other fees incurred are your responsibility.  International shipments are often subject to import or custom fees based on the value of the shipment which are collected at the time of delivery.  We are unable to calculate these in advance.  You can contact your local delivery agency to find out more before placing your order.

Return Policy

We want you to be happy with your purchase.

To insure full credit for your returns, please check your order immediately upon receipt.  We are unable to rectify any problems that are brought to our attention more than 30 days after the date of shipment.

If we made an error

Please contact us by email or phone and we will do our best to rectify the situation. If we made an error we will pay for all shipping costs associated with the return/reshipment

If you made an error or have changed your mind

• We must receive the returned package within 30 days from date of shipment.
• We do not accept ANY returns without prior authorization. Please contact us via phone (415-621-1324) or email (sales@mendels.com) before returning merchandise. Fabric must be returned unwashed and uncut and in sellable condition. Fabric which has an discernible odor (for example perfume, pet or smoke) is not acceptable. Fabric cuts of less than 2 yards cannot be returned unless they are flawed. Unflawed fabric, as well as other items that are returned will be refunded to you via the method you used to pay (paypal or credit card) minus a 20 % restocking fee. Or, you may choose to receive store credit, which will be the cost of the merchandise minus a 10% restocking fee. Store credit never expires and may be used on the website or in the store. You will also be responsible for paying to ship the fabric back to us. If the returned merchandise does not meet the above requirements, the fabric will be discarded and no refund will be given. We want you to be happy with your purchase. For this reason, we offer up to 5 swatches for free. Please take advantage of this service to ensure that you get the perfect fabric for your project every time! SITE POLICIES, MODIFICATION, AND SEVERABILITY

   

   We reserve the right to make changes to our site, policies, and these Conditions of Use at any time.